Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Contact Us
We are here to assist you with any inquiries or support you may need regarding our exceptional coin collection. Your satisfaction is our priority, and we aim to provide you with the best service possible. Please reach out to us through the contact details provided below, and we will respond promptly to your requests.
Email Address
Phone Number
1-800-HERITAGE
Office Hours
Monday to Friday: 9 AM – 6 PM
Location
123 Heritage Way, Charleston, SC 29401
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Customer Support
Our dedicated customer support team is available to assist you with any questions or concerns you may have. We value your feedback and are here to help!
Consultation Booking
Schedule a consultation with our experts to discuss your collection, appraisals, or any other inquiries you may have. We look forward to assisting you!
Feedback
We appreciate your feedback and suggestions. Please let us know how we can improve our services and enhance your experience with Heritage Coin Gallery.